We may review and change this policy from time to time. When we do, we’ll update this version located at https://www.cityaestheticsclinic.co.uk/terms/privacy-statement/ and notify our customers within City Aesthetics Clinic, and in other suitable places.
Let’s go through a few definitions before we get started:
- ‘Agreement’ refers to City Aesthetics Clinic Terms of Service found at https://www.cityaestheticsclinic.co.uk/terms/terms-conditions/.
- ‘Customer’ is a user of City Aesthetics Clinic who has agreed to our Terms of Service.
- ‘Personal Information’ means information that can identify an individual.
- ‘Services’ means the provision of City Aesthetics Clinic platform, and services related thereto (such as customer support).
Personal Information We Collect
We collect personal data in a couple of different ways—directly and indirectly.
Personal Information We Collect Directly from You
We directly collect Personal Information if you send an enquiry to us from our website, use City Aesthetics Clinic, or get in touch with us by chat, email, or phone. We may also collect some Personal Information if you engage with us through social media.
This information can include your name, gender, date of birth, country of birth, addresses, telephone numbers, email addresses, and credit and banking details.
We do not directly collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.
Personal Information we Collect Indirectly
We indirectly collect Personal Information when someone uses City Aesthetics Clinic to record data about someone other than themselves. A typical scenario would be when a healthcare professional records information about a patient.
This information can include names, genders, dates of birth, countries of birth, residential addresses, telephone numbers, email addresses, a person’s emergency contacts, health insurance numbers, and patient treatment notes and records. This can include sensitive information such as health records.
In addition, in order to improve our services, we use data that can be retrieved from cookies, and other technology whose purpose is gathering data about website use. This data may include:
- Browser and hardware data, such as IP address, type of device, operating system, browser type, screen resolution, language, device make and model, as well as the versions of the above mentioned services.
- Cookie and tracking technology data, which would include pages visited, time spent on pages, language preferences, and other anonymous traffic data.
- Transaction data, including details about your subscription, payment dates, and renewal dates.
How this information is used
Generally speaking, the Personal Information we collect is used by us to operate City Aesthetics Clinic.
The Personal Information we collect about our own customers is mostly used for billing, identification, authentication, and for contacting them if we need to.
We may, with consent, use email addresses to share news, tips, updates and special offers. People who receive these promotional emails can unsubscribe at any time.
Our use of data collected in City Aesthetics Clinic by a business that is Personal Information relating to third parties is limited to providing support and technical assistance to our Customers.
Other ways we may use your Personal Information:
- To deliver customer service and assist you with any inquiries you may have.
- To analyse trends, administer or optimise City Aesthetics Clinic, monitor usage or traffic patterns (including to track users’ movements around City Aesthetics Clinic) and gather demographic information about our user base as a whole.
- To control unauthorised use or abuse of City Aesthetics Clinic—or otherwise detect, investigate or prevent activities that may violate our policies or be illegal.
How Information is Disclosed
In rare circumstances, we may be obliged to disclose Personal Information if disclosure is required to comply with the law, if we believe our Terms of Service, located at https://www.cityaestheticsclinic.co.uk/terms/terms-conditions/, have been violated, if we believe it is necessary to protect our rights, or if the ownership and assets of City Aesthetics Clinic were to be transferred to another party.
The Security of your Personal Information
We take security seriously. Data is encrypted, stored in state-of-the-art facilities, access is restricted to those who have a need to know, and we regularly review our technology to maintain security.
In the event that there is a breach and your Personal Information that we have collected directly is at risk, you will be notified within 72 hours of discovering the breach. You will be informed of what information is at risk, steps that we have taken to ensure your safety, and what action we are taking or have taken to rectify the breach. To the extent permissible at law, in the event that there is a breach and indirectly collected information is at risk, we will follow the same protocol.
Access, correct or delete Personal Information about you
You can request access to the Personal Information you have provided to us, via email to firstname.lastname@example.org. This enables you to receive a copy of the data and to check that we are lawfully processing it.
If you think there’s a problem with the Personal Information we hold about you, you will either have the tools available to make these changes, or you can request a correction. This enables you to have any incomplete or inaccurate data we hold about you corrected (though we may need to verify the accuracy of the new data you provide to us).
If you want to request erasure of your Personal Information, we’ll take all reasonable steps to do so unless we are required to keep it for legal reasons, which will be notified to you, if applicable, at the time of your request. As we only collect information that is required, it is likely that revoking your consent will limit the functionality of your account.
Should you require to move your data to another service, you may request the transfer of your data (including Personal Information) to you or to a third party. We will provide to you, or a third party that you have chosen, your data in a structured, commonly used, machine-readable format.
You may withdraw consent at any time where we are relying on consent to process your Personal Information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. This will be notified to you at the time of your request if applicable.
Data Controlled by City Aesthetics Clinic
City Aesthetics Clinic’s customers may submit information to the Services for hosting and processing purposes (“Customer Data”). We will not review, share, distribute, or reference any such Customer Data except as provided in our Terms of Service (https://www.cityaestheticsclinic.co.uk/terms/terms-conditions/), or as may be required by law. In accordance with our Terms of Service, the Body Detox Clinic may access Customer Data only for the purpose of providing the Services, or preventing or addressing service or technical problems, or as may be required by law.
City Aesthetics Clinic acknowledges that you have the right to access your personal information. If personal information pertaining to you as an individual has been submitted to us and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire directly with our office.
Local Access and Privacy Laws
City Aesthetics Clinic acknowledges that Personal Information about patients, and the obligations of medical practitioners relating to them, may be subject to access and privacy laws in the country of residence of those patients.
We’ll take all reasonable steps to comply with local access and privacy laws, to the extent consistent with legal obligations we have under EU Law.
Our Privacy statement is displayed at: https://www.cityaestheticsclinic.co.uk/terms/privacy-statement/. This is important for Customers that operate in the European Union, or those that are bound to the General Data Protection Regulation (GDPR) requirements.
Questions or Complaints
If required, City Aesthetics Clinic can be contacted on matters related only to the processing of Personal Information.
To make such an inquiry, please contact City Aesthetics Clinic here: email@example.com.
We also have a dedicated Data Protection Officer to help you with any requests or questions you have about your data. They can be reached at firstname.lastname@example.org.