About us
Specialists in advanced
medical aesthetic treatments
Skin health and appearance is considered as one of the principal factors representing overall well-being and the perception of health in humans. Our aim – through the medical aesthetic treatments and care which we provide – is to protect, maintain, restore, and enhance our patients’ physical and psychological health – with particular emphasis on the health and integrity of your skin. Our medical aesthetic treatments very often enhance our patients’ psychological and social well-being – another positive aspect of medical aesthetics which is increasingly being reported by the mainstream media and in medical journals…
Aesthetic Treatments in Newcastle Upon Tyne
We are not a beauty salon and do not offer purely cosmetic procedures. At City Aesthetics Clinic we follow a recognized medical model. As such, patients can rest assured that they will be attended to by experienced, regulated medical practitioners in a clinical setting, who will carefully assess their needs, reach a diagnosis and work with them in recommending a therapeutic plan, often involving prescription only medication, in order to address their particular needs.
Our philosophy of care is to provide a service that is based on excellence, with the principal purpose not only the protection, maintenance and restoration of our patients’ skin health – but crucially, the safety, and care of our patients. This is achieved by following a medical model to care, which utilises an autonomous, individualized approach to treatment. Any treatments offered are based on careful, one-to-one consultations, medical history taking, clinical assessment and diagnosis – before advising patients on the therapeutic options and plans, including risks and benefits of any appropriate treatments. Our ethos being to treat the physical, psychological, social, and spiritual needs of all our patients in a caring, friendly, thoughtful, and safe environment.
Our Values
- We will strive to achieve high quality personalized care to meet the individual needs of all of our patients;
- Ensure all patients, staff and visitors are treated thoughtfully and politely, respecting their dignity and privacy in a safe, comfortable and friendly environment;
- To ensure that every patient is provided with comprehensive information, sufficient to ensure they have capacity to be able to consent to any proposed treatment;
- To have effective training and protocols in place to continuously provide an environment where risks are identified, and health and safety are paramount;
- Fundamental issues such as cleanliness are prioritized to ensure risk of cross infection or contamination are reduced as far as possible;
- Provide a safe environment where medications and equipment are stored safely and correctly and where treatment rooms are clean, private and comfortable;
- Any complaints will be dealt with appropriately, learning from mistakes and ensuring issues identified be evaluated in order to improve practice;
- Ensure basic principles are followed and systems are in place to check quality assurance and effective internal governance;
- A commitment to provide an excellent service, ensuring continuous quality improvement through education and training of clinic staff;
- Adopt a transparent management process where any failures or inadequacy of care are identified and discussed with patient and the clinic team;
- To ensure that notwithstanding the above aims, that appropriate medical indemnity insurance is in place in case of any patient complaints which cannot be resolved at clinic level / through complaint process;
Objectives
To provide a thorough consultation to our patients to ensure we offer them the best treatments to achieve the optimum results.
To have processes in place to allow the practitioner to carry out an individualized medical assessment, reach a diagnosis, assess the patient’s suitability for treatment and together with the patient agree on a settled therapeutic plan which will incorporate medical review from 14 days of any agreed treatment.
To be committed to providing a medically safe and hygienic environment in which our patients can receive a nurse led service.
